Terms and Conditions
Order Acceptance and Processing
All orders are accepted when your credit/charge/debit card is processed. Any email or other acknowledgement of your order is merely to report that your request has been received and will be looked at, and does not in any way denote acceptance of your order regardless of any wording on the email.
Oceanic Saunas Ltd reserves the right, at any time prior to acceptance, to refuse any order or any part of an order, or to require further or better information to enable it to evaluate and/or process the order.
All specifications are approximate only and the seller shall have no liability in respect of any deviation there from.
The seller shall have no liability in the event of the goods infringing or being alleged to infringe the rights of any third party. In the event that the goods are or maybe the subject of third party rights, the seller shall be obliged to transfer any such title he has but without prejudice to the rights of a consumer for a remedy in the event of total or partial non-performance.
Cancellation of Orders
If you cancel your order you will be given a cancellation number. If you email a cancellation this number will be emailed to you. You must keep a record of this number. Orders are only cancelled once this number is provided and any claims that an order was cancelled will not be entertained unless a cancellation number can be quoted
Delivery of Goods
The delivery of goods to you is deemed to be a separate contract for services, distinct from your contract to purchase the goods.
Delivery may be effected in one or more instalments.
Changes to the delivery address made by the purchaser after the goods have been handed to the delivery company will incur an additional charge.
Delivery dates are approximate and no liability whatsoever is accepted in respect of late deliveries. Do not arrange for an installer to install the items until after they have been delivered and checked for damage. Delivery is by a standard 7-10 working day service Monday to Friday. With a one man service a two man service can be provided at extra cost .If for any reason expected delivery will exceed 28 days from the date of receipt of order the customer will be informed and given the opportunity to cancel the order.
In certain circumstances where large bulky items are being ordered for delivery to very remote locations (such as Scottish Islands) there may be an additional carriage charge. If your order falls into this category then you will be notified of the extra cost and given the option of accepting the extra charge or cancelling your order.
Without prejudice to the statutory rights afforded to consumers under English law, Oceanic Saunas Ltd accepts no liability for any failure to ship products where this results from its inability to do so resulting from acts of god, civil commotion, riots, flood, draught, fire, legislation or other factors outside it's control, or its decision on reasonable grounds not to do so for reasons of suspicion of credit card fraud or similar, provided that it takes all reasonable steps to notify you within fourteen (14) days of order placement that products will not be shipped as ordered. In such cases Oceanic Saunas Ltd will not process any payment or will immediately refund any payment made, in full. It is your responsibility to ensure that you order from Oceanic Saunas Ltd with sufficient lead time to prevent any loss or disappointment resulting from such non-shipment.
If there is a failed delivery due to the customer and not the transport company, we reserve the right to charge the redelivery cost.
In the event that there is a pricing error on the website then Oceanic Saunas Ltd will not be bound to honour any orders made at that price.
Disclaimers and Limitations on Oceanic Saunas Ltd Liability
Without prejudice to statutory rights afforded to purchasers of products, the information and materials contained in this site, including, without limitation, text, graphics and links, are provided on an "as is" basis with no warranty, and in particular, Oceanic Saunas Ltd does not represent or warrant that the information accessible via this site is accurate, complete or current, or that use of the site is free of risk of viruses or other damage. Price and availability information is subject to change without notice.
Products purchases from Oceanic Saunas Ltd and related services, which are provided by Oceanic Saunas Ltd, are warranted in accordance with law, and nothing herein is to be taken to exclude or restrict any rights, which applicable law grants to consumers in respect of such products or services. Individual products may be the subject of additional warranties or guarantees given by their manufacturers directly. Such warranties etc. are not enforceable against Oceanic Saunas Ltd but only against the person giving them.
Oceanic Saunas Ltd accepts liability for damage to property where and to the extent that it arises from the negligence of Oceanic Saunas Ltd or of its servants and agents, up to a limit, in relation to any one event or series of events arising from a common cause. Of one thousand pounds (£1,000).
Except as provide above there are no other warranties, conditions or other terms, express or implied, statutory or otherwise, and all such terms are hereby excluded to the maximum extent permitted by law.
Oceanic Saunas Ltd accepts liability for any indirect or consequential loss if it arises from the negligence of Oceanic Saunas Ltd or of its servants and agents, up to a limit, in relation to any one event or series of events arising from a common cause, of ten thousand pounds (£10,000). Oceanic Saunas Ltd does not accept any liability for any other form of indirect or consequential loss.
Checking Goods for Damage and Notifying Oceanic Saunas Ltd
Please inspect goods on arrival, look for obvious damages and report to driver. ALL Items Must Be Checked Whilst the Driver is at the Premises If the goods are not in a satisfactory condition mark and sign the paperwork as damaged and do not accept the delivery. Please report this to us immediately by email or telephone (This is essential as if this is not done it could affect your chances of a replacement since the delivery company will not entertain our claims for compensation if the delivery notes are not marked as "damaged")
You are responsible for providing a safe means of access from the public highway to the place of delivery. If our delivery company consider that access is unsafe then we will not deliver the goods until safe access is provided. Any subsequent charges by the courier will be claimed back from the customer.
You agree to open all boxes and thoroughly check the goods for damage or shortage on the day of delivery and notify us of any damage or shortage within 14 days of the delivery. If we are not notified of damage or shortage within 14 days we are unable to claim from either the manufacturer or the carrier. You agree to indemnify us in full for any losses we suffer as a result of your failure to notify us within 14 days.
Returns Policy - Returns Form, Returns Number & Faulty Goods
Our returs policy comply with Directive 2011/83/UE. If you change your mind about the product when you receive it or if you find it does not match our description you can return it at any time within 14 days for a full refund of the goods cost, or replacement of equivalent value, or a credit against any item of higher value.
Please note this is granted as an opportunity to inspect the goods and not a test period; goods for return must be new, unused and in the original packaging.
It is your responsibility to ensure that the goods are returned to us in good condition. They should be well packed.
- You have the statutory right to return any products you have purchased within fourteen (14) days of delivery for any reason (including if you simply change your mind). To do so you must notify us in writing or other durable medium (including email) within those fourteen (14) days. You will then be entitled to a refund from us, which will be paid within fourteen (14) days of your notice of cancellation.
It is your responsibility as a customer to ensure goods are complete, unused, and in 'AS NEW' condition (e.g. if you or the carriers have opened the box to examine the product it must have been done so without damaging the box and packaging or damaging the product in any way and must be re-packaged as received and the packaging sufficient to re-sell the item as brand new Please note if these requirements aren’t met you may be charged for an unfair return. If the carriers unwrap this box the responsibility to ensure the packaging remains intact is with the customer. Please do not allow carriers or any other party to destroy any packaging, the packaging is specifically designed for each piece and is deemed as part of the item.
Returns must be made with a completed returns form. You must email firstname.lastname@example.org and request a returns number so that we know to expect your return. Any return that is received without a returns number will not be processed.
We will refund the full cost of the goods and the transport charges as follows;
for mainland England and Wales we will refund the delivery charges and arrange for the and pay the return charges, for mainland Scotland we will refund the delivery charges but not the return charges, all other addresses we will refund only goods cost only. Your Statutory Rights are not affected.
The address to which you should returns the goods is:
Oceanic Saunas Ltd
Returns Policy - After the 14 day inspection
In some circumstances we may be prepared to take back items that are new and unused goods after the 14 day inspection period subject to a 20% restocking charge, in these circumstances we will not refund the original delivery charge or pay for the return transport.
Return Policy – Installation
Goods for installation must be inspected before they are installed – if the goods are being installed on the same day as delivery you must ensure you are satisfied with the quality of the materials before the installer commences as once the item is installed they can no longer be accepted for return.