Returns Policy - Returns Form, Returns Number & Faulty Goods
Order acceptance and processing
All orders are accepted when the payment order is fully received. Any e-mail or acknowledgment of receipt of your order is only used to signal that your request has been received and will be examined, and in no way announces the acceptance of your order. Oceanic Saunas reserves the right, at any time before acceptance, to refuse any order or part of an order, or to require additional information, to evaluate and / or process the order correctly.
By making your payment, and therefore, by validating your order, you declare that you have read and accepted our general conditions of sale.
Orders may be cancelled free of charge if the request is made before dispatch. In this case, you will have to get in touch as soon as possible with our customer service. Any order cancelled post-shipment cannot be fully refunded: the shipping costs will be borne by the customer.
Before returning a product, get in touch with our customer service to inform them.
Right of withdrawal
If you change your mind about the product, you have a legal withdrawal period (European Directive 2011/83 / EU) of fourteen days (14) after receipt of your order.You can totally or partially cancel your order.
Steps to assert your right of withdrawal:
1 - Contact us. We will give you a document to attach to your package for its return.
2 - Return the merchandise to us at: Oceanic Saunas LTD Pountney Street WV2 4HX Wolverhampton United Kingdom.
It is your responsibility to ensure that returned goods reach us in good condition.
3 - Once the merchandise is received, it will be inspected by our team.
If no damage is found, we will refund the amount of the merchandise and its shipping.
Article 14 –2011/83/EU: Unless the trader has offered to collect the goods himself, the consumer shall send back the goods or hand them over to the trader or to a person authorised by the trader to receive the goods, without undue delay and in any event not later than 14 days from the day on which he has communicated his decision to withdraw from the contract to the trader in accordance with Article 11. The deadline shall be met if the consumer sends back the goods before the period of 14 days has expired.
Please note that this is considered an opportunity to examine the products and not a trial period: returned products must be new, unused and in their original packaging intact.
ARTICLE 47 - 2011/83/UE: To establish the nature, characteristics and functioning of the goods, the consumer should only handle and inspect them in the same manner as he would be allowed to do in a shop.
It is your responsibility to ensure that returned products reach us in good condition.
In case of cancellation (withdrawal, return, exchange): the return costs will be borne by the customer and will not be reimbursed.
Contact our customer service to facilitate the return of your merchandise.
The refund of the amount will be made through the same means of payment that was used to place the order. It will be done once the merchandise has been examined at our facilities (merchandise in its original packaging, unused / installed, delivered complete).
Steam room and sauna doors
Steam room doorscannot be returned to our premises if the wooden protection have been removed.
Sauna timber, sauna cabins, steam rooms
The right of withdrawal does not apply to these products. They cannot be exchanged or returned once the order has left our UK warehouse.
Article 49 - 2011/83/UE: A right of withdrawal could be inappropriate for example given the nature of goods or services.
Before placing an order, contact us to find out the conditions of sale and return of the product you are interested in.
Return Policy – Installation
Goods for installation must be inspected before they are installed – if the goods are being installed on the same day as delivery you must ensure you are satisfied with the quality of the materials before the installer commences as once the item is installed they can no longer be accepted for return.