Shipping Policy
Delivery of the goods
The delivery of the goods to your home is considered a separate service contract, separate from your contract for the purchase of the goods with Oceanic Saunas SL.
Delivery can be made by one or more carriers.
Your order will be sent in its entirety. If any items were to be missing, the order would be placed on hold for shipment until the items were fully available.
Oceanic can send the packages separately, if the shipping costs corresponding to the different shipments are paid by the customer.
Any change of delivery address after despatch of your parcel, it will be remitted to the delivery company will result in additional costs, payable by the recipient.
Delivery times are given for information only. They do not constitute a strict deadline and the responsibility of Oceanic Saunas S.L. cannot be engaged in the event of late delivery.
Do not contact your installer until you have been delivered and checked that the merchandise is complete and undamaged.
If a delivery problem is made by the customer and not the carrier, the company Oceanic Saunas will be entitled to ask the customer to pay the additional shipping costs incurred (example: return of the package to our premises for absence of the recipient, lack of information for delivery, error in the address indicated).
If deliveries must be made in areas that are difficult to access, reduced or out of the way (alleys, high mountains, etc.), the customer must inform Oceanic Saunas of these data before confirming his order. Likewise, the customer must inform us of all the delivery details (digital code, etc.) before confirming his order.Deliveries are made to your door, that is, to the main door of your home or building - pallets or packages will be delivered to the front door of your home. They will not be mounted or placed inside your home.
If for any reason the delivery should exceed 21 days from the date of receipt of the order, the customer will be informed and will have the opportunity to cancel the order.
Without prejudice to the statutory rights granted to consumers, the company Oceanic Saunas SL does not engage any liability for any non-delivery of goods resulting from cases of force majeure, such as: civil disturbance, strike, demonstration, flood, drought, fire, legislation or other events beyond its control, or its decision on valid grounds not to act for reasons of suspected credit card fraud or similar cases, provided that the company Oceanic Saunas takes all the appropriate measures to inform you within fourteen (14) days of the order that the products ordered will not be shipped. In such cases, Oceanic Saunas will not take any payment or immediately refund in full any payment made.
It is your responsibility to ensure that you place an order with Oceanic Saunas in sufficient time to avoid any loss or disappointment resulting from non-delivery.
It is imperative that the customer examines his package / merchandise before signing the proof of delivery. If no defect is reported on the delivery note, Oceanic Saunas will not be able to appeal to the carrier and you will not be compensated, or the merchandise will not be replaced.
Likewise, you agree to open all boxes and carefully check the goods for any damage or missing product on the day of delivery and to notify us of any damage or missing product within 2 working days of delivery. If we are not informed of the damage or missing products within this time frame, we will be unable to process your complaint.
In the event of a special offer with "free delivery": it concerns deliveries in mainland country, to addresses accessible by trucks. If the customer's geographical location prevents the proper delivery of the products, we strongly advise you to have it delivered to a friend.
Note: any additional costs due to an inaccessible or incorrect address will be borne by the customer.
-For deliveries completed through pallets ( for example goods of big size as saunas or steam rooms), it is essential that Oceanic Sauna is informed in advance so that we can gain the correlating details to ensure deliveries are completed in the most convenient way possible.
For orders of big size, when asking for a quote, recipient will have to inform our team about any issues that can occur during delivery (i.e. road forbidding trucks above 3.5t)- this can be done by email to one of our agents.
In case correct information is not provided, Oceanic Saunas will have the right to charge the customer for the extra cost occurred by the change from a regular truck to a specific one to ensure access to restricted areas for the delivery; this payment can be taken up to 30 minutes prior to the delivery. By placing the order the customer acknowledge and accept this commitment-
By purchasing a sauna, you agree to receive it according to the deadlines indicated. The carrier will not be able to store your order. Even so, in case you reach to an agreement with the carrier for any type of storage, Oceanic Saunas will still charge you the full storage amount (do not pay anything to the carrier, these formalities are charged directly to our company), with a surcharge of 10%.
Delivery of parcels
You will receive an email from us with information for tracking your parcels.
In the event of a refund or exchange request, the cost of returning to our premises will be borne by the customer. We will not refund shipping costs.
Delivery of the doors
The doors are delivered on a pallet. Delivery time of approximately 10-15 working days.
Unpacked doors (out of their wooden protection) will not be exchanged or refunded. The cost of returning unopened doors will be borne by the customer. In the event of a request for a return of a door, it must be sent to our logistics provider located in the UK. Please contact us for his address.
Delivery of Timber, Sauna Cabins and Steam Rooms
For deliveries to islands, an additional protective wooden structure must be added around the pallet to prevent any damage during transport. This reinforcement is mandatory and subject to an additional charge of €100 for small cabins and €150 for larger cabins.
Cabins are delivered to the address provided by the customer. Delivery is made at street level only. The pallet will be left at the main entrance door or gate of the property. Under no circumstances will the carrier bring the goods inside the property, deliver them to an upper floor, unpack, assemble, or position the products inside the home.
Delivery is carried out using a flatbed truck, provided that there is sufficient access at the destination. “Sufficient access” means that the truck must be able to reach the delivery point without difficulty, have adequate space to manoeuvre, and leave safely without obstruction. The customer must inform Oceanic Saunas in advance of any potential access restrictions or difficulties.
If delivery conditions are not adequate and prior notice has not been provided, Oceanic Saunas reserves the right to cancel the order and refund the value of the goods only, deducting all transport costs incurred (including return transport to the collection point).
For pallet deliveries (large products such as sauna cabins or steam rooms), it is essential that Oceanic Saunas is informed in advance of all relevant delivery details to ensure smooth and appropriate transportation arrangements.
When requesting a quotation for large products, the customer must inform our team of any specific delivery constraints (for example, roads prohibiting trucks over 3.5 tonnes). This information must be communicated in writing to one of our agents.
If accurate information is not provided and a vehicle change or special transport arrangement is required, Oceanic Saunas reserves the right to charge the customer for any additional costs incurred. This additional payment may be requested up to 30 minutes prior to delivery. By placing the order, the customer acknowledges and accepts this commitment.
We recommend that at least two persons be present on the day of delivery if the pallet size prevents handling with a forklift or pallet truck. For safety reasons, protective gloves and safety glasses should be worn when handling the goods. Unloading may take approximately 20 minutes.
Delivery times vary depending on the destination area but are generally approximately 15-25 working days within mainland territory once the pallet has been collected from our warehouse.
The carrier will contact the customer a few days prior to delivery to arrange a suitable time slot.
Sauna and steam room orders shipped on pallets cannot be cancelled once the pallet has been collected from our warehouse. These types of products are made to order and are therefore non-exchangeable and non-refundable.
Production and Final Cancellation Policy
For all timber, sauna cabin and steam room orders, customers will receive an email notification approximately two to three weeks before their order is scheduled to enter production. This notification constitutes the final opportunity to request modifications or cancellation. If no written cancellation request is received before production begins, the order will automatically proceed to manufacturing. Once production has started, cancellation, modification, exchange, or refund will no longer be possible under any circumstances. By confirming the order, the customer expressly acknowledges and accepts these conditions.
☀️ Summer & Shipping Update
Due to our summer holidays and some logistical adjustments, your parcels might take a little longer than usual to arrive.
Any questions? Drop us a line at info@oceanic-saunas.eu before placing your order!
Last Update : 13/02/2026
